"Sie haben 51 von 60 Punkten.

Bravo, das war ausgezeichnet! Ihre Kenntnisse sind geradezu beängstigend gut! Sie sind nicht zufällig Lehrer oder so was?"

Ah, zuviel der Ehre. Aber ja, doch, das tat gut.

Mr Fickdie Huehner

Ref. No: 2580780 29/08/06

Dear Mr Huehner,

Thank you for your email of 21/08/06.

I have checked our records and regrettably, with the information supplied I have been unable
to trace your reservation. I should be obliged if you would supply me with the credit card
number on which you have been charged or a Reservation ID. Please also
advise the circumstances under which you have been charged the 60.00 GBP Cancellation Fee.

Upon receipt of this information I will be happy to give the matter my
immediate attention.
When responding please quote the reference number above. Please accept my sincere apologies for any inconvenience you may have been caused as a result of this matter.

Should you have any further queries in the meantime, please do not hesitate to contact Hertz
Customer Relations.

Yours sincerely,

Sara-Jane Christie
____________________________
UK Customer Services Department